For those of you that use Netflix you may have noticed that you movies didn’t go out quite as fast as they should have Monday. Well, Netflix would like to say they are sorry by giving you 5% credit to your account and shipping out your movies a day late, but not a dollar short.
Their shipping system went down for 11 hours on Monday preventing them from shipping out any movies for that entire period of time. But, according to the Consumerist, they followed the holy trinity of corporate screw ups: Step 1: admit fault quickly, Step 2: say you’re sorry and mean it, and Step 3: give a conciliatory gift that has a monetary value.
So, they might be one of the better companies out there in regards to customer service. It almost makes me want to go get an account with them.