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We’ve all heard horror stories about the Xbox 360’s RRoD. Hopefully you’ve never had to experience this issue yourself, but if you have, you may have had bigger issues than just trying to get it fixed. In fact, Microsoft has made it much easier to get your 360 repaired, however, if your console gets replaced with a brand new one, you may have found it difficult to play downloaded content.
Sure, you can re-download your content, however, when you attempt to play offline, or with a different Gamertag on the console, you’re going to run into issues. Or at least that has been the case up until now.
Apparently Microsoft is informing some customers that their DRM issues have been resolved and that you should be able to access your DLC on your new console without any issues. My original 360 is still chugging along just fine, so I can’t say that I’ve experienced this problem. Any of you guys with replaced consoles able to confirm this?
[via Consumerist]
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I’m currently having these problems. I got the red ring about 4 or 5 months ago, sent it in got it back… can’t play my purchased games now. I can play them if i sign onto live with the name that bought them and re-download them, but if i shut the console off or switch to a different name they won’t work and the next time I sign in with the name that bought them I have to re-download them again every time.
On the first call I spent 3 hours with tech support (1-800-4myxbox) and was transfered around to 4 different people all of which gave me no real help and just had me do the same steps over and over. The last guy told me “were going to sort this out you will get your games back” but then he told me I have to wait for a phone call that could be anywhere within the next 30 days. I haven’t gotten the call and that was about a month ago. If I call the number now and enter my reference number it just puts me on hold for hours on end till I give up for the day.
I have spent a total of 60 hours on hold without ever getting a person. I put my phone on speaker and do other stuff while I wait, like play games or work on my comic book. In all seriousness this is not a lie or made up story to bash the xbox, I really am getting no help about this problem.
If I call in and DON’T use the reference number they gave me I get a person on the phone after about 10 minutes, at which point after I give them my serial number they tell me to wait for the call I am supposed to get and make up new excuses as to why I still can’t play the games I bought.
my gamertag that purchased the games is: Stiggie V
but I use this one for game playing and acheivments: Stiggie Vandel
Anyone know a way I can get them to actually fix my problem? I was thinking of opening a small claims court case against Microsoft for “failure to allow access of content paid for” which I would so easily win. I don’t really want to take that route just yet, but in all honesty I am so fed up with trying to sort this out it would be the easiest thing to do. All I have to do is pay the 20 bucks and fill out a form, and then no matter what (unless they decide to settle out of court) M.S. would have to pay an employee of theirs to fly out to my town court, which would cost them WAY more than my paid for content.