HTC Vive also experiencing shipping issues, no need to worry
It seems that virtual reality headsets aren't off to a great start. At least as far as actually getting them into users hands in a timely manner is concerned. Following the Oculus Rift, HTC has acknowledge that, it is, indeed, experiencing some problems in the chain, causing some minor problems and a few concerns. However, the good news, if HTC is to be believed, is that there will be no delays in shipping the HTC Vive Which means it that, unlike Oculus, it doesn't have to do anything for compensation.
The HTC Vive did experience some problems early on when a number of pre-orders suddenly got canceled without explanation. HTC attributes this to problems with credit cards and have worked to resolve it quickly, restoring those canceled orders. On the other hand, the Oculus Rift did suffer actual delays, forcing Oculus to waive shipping fees temporarily in reparation.
HTC says no such thing will happen with the Vive. Shipment is on schedule and users are promised they will receive their headsets on the month indicated in their confirmation email. Month, which can mean any of the 30 or so days in the month. It did acknowledge an issue with some express shipping suddenly being converted to economy. For those, HTC will refund the difference in shipping fees.
HTC is, however, debunking rumors and speculations that the company is processing PayPal orders first before credit cards. Despite earlier problems with credit card payments, HTC insists that it has no preferential treatment for PayPal. Furthermore, itis processing and will be shipping the orders in the order they were received. They did have a glitch where a small number of orders at the beginning of the month were indeed processed out of order, but that has already been fixed.
The company is clear that it's business as usual for the HTC Vive and that soon to be owners need not be up in arms about rumors and speculation. However, it doesn't really shake off a growing image and concern about how these high profile VR companies are proving to be ill-prepared for the hype they themselves have built around virtual reality.
SOURCE: HTC