http://androidforums.com/htc-hero/112255-guide-beat-wait-2-1-branded-phones-uk.html

you wont be disapointed, havent read that its failed for anyone, lets get 2.1 NOW!

First of thanks for all of your comments, good and bad we do care and we needed to ask a few internal questions so that we could give you the right answer.
The G2 update was initially scheduled for release at the end of October / early November. However, as a result of your feedback on our forum this is no longer the case. Subsequently:

· The update is currently undergoing intensive testing as part of an accelerated activity
· We expect to release the update to you within the next 10 days
· We will give you an update on Weds afternoon as to how this is going and confirm the timelines

We can also confirm that the update will be available via a download and not as an OTA update. It will be available through the T-Mobile website and we’ll post the link to it in the forums as soon as it’s available.

Thanks again for all your feedback, please keep it coming and we’ll update again on Weds.

Cheers, T-Mobile Forum Team

Thank you for your email regarding your HTC Hero handset.

I am sorry to learn that you believe you have not been correctly informed regarding ROM firmware upgrade for your phone. Please accept my apologies for any inconvenience this has caused.

I would like to that you are only able to process ROM updates for an Orange branded handset directly from the Orange website and not direct from HTC themselves, this is due to the Orange branding that you have on your phone that allows you to use this on our network.

Please find below a link to our website where you are able to check in the future if a ROM update via Orange has been released.

http://www2.orange.co.uk/servlet/Satellite?c=OUKPage&catID=1096364420631&cid=1096359217080&itemid=1221037995178&itemtype=HowTo&mid=1127450772656&pagename=OUKPersonal&pid=1096364420640&product=Feature&t=Product&tabid=1

I have also supplied below the required steps that you will need to take in order to organise an update to your phone. Be advised to follow the on-screen instructions as it will give you necessary and required information regarding your phone.

“your phone’s features” > “download software updates” > “how do I download the latest software update” > “HTC Hero ROM update”

When a new ROM update is made available by a handset manufacturer they will pass a version of this to Orange so that we can run the required tests to confirm that this ROM update they have released will co-exist with the Orange branding that you are required to use on your phone.

It is possible that the new ROM update that is released may not co-exist with the Orange branding and thus we will not be able to release the ROM update for the HTC Hero, if they can not co-exist and we were to release this to your phone, this could affective be detrimental to your handset and Orange will not process for this reason.

If the ROM update version can not co-exist with the Orange branding then we will wait for HTC to release a new ROM update to which we will restart the testing process accordingly.

Be aware that it is not possible to advise of any estimated timescale for the testing of this ROM update by Orange, furthermore, we can not guarantee that a ROM update will be released at all regarding the HTC Hero as the ROM updates that could be released may never work alongside the Orange branding on the phone.

Because some of this information is speculative and based on situations regarding the testing of ROM updates that may or may not ever be released by HTC and the time it takes to complete the testing of the new ROM updates, please accept my sincere apologies that we can not be more specific regarding your query.

If you are experiencing difficulties with your phone then we will need to run a diagnostic check to ascertain the cause of the problem. As this is a question and answer process, we are not able to diagnose problems by email. Please contact the Helpdesk on 150 from any Orange contract phone or 07973100150 from a landline.

One of our specially trained Customer Service Representatives will be happy to help with any difficulty you may be having with your phone. If the phone is diagnosed as faulty they will be able to advise you of your options. We are open from 8am to 10pm 7 days a week.

Please have your IMEI number to hand before you call. This can be located on the barcode within the battery cavity on the phone or by keying in *#06# from the Orange front screen.

If you experience any problems contacting our customer services, please can you email us with a phone number so we can contact you and arrange to transfer you to the relevant department to assist with your query.

I trust this information clarifies your query and sorry for any inconvenience caused.

Kind regards

Wendy
Orange Online Services

Also, T3.com are claiming the tmobile version will be out in the coming weeks. Looks like a while for all carrier branded users then.

Now, this is the guy where he explain everything and gives you all the links you need. All is working for me and you can even back everything up so, gl (btw. just a note: I read that the warranty is gone with rooting your phone or something but who cares if you have insurance, right…?) So, here is the link http://www.youtube.com/watch?v=NswYHbZPDgI&feature=channel_page

http://www.business.orange.co.uk/servlet/Satellite?c=OUKPage&pagename=Business&cid=1135315302024

http://help.orange.co.uk/orangeuk/support/selfservice/index.jsp

You see that orange points you in the direction of the OEMs for software updates…..but no HTC??

Maybe this is where it will appear??

If anyone finds the link to the update when orange make it live let us know

Dear valued HTC customer,

Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.

You recently wrote us about an issue that you have encountered with your device.

To clarify your issue, you stated that you have not been able to download an update from our website.

If your device is network branded or locked your network has restricted your access to our downloads. If you wish to download an upgrade to your device you will need to contact your network. They may have customised updates available on their website.

Another possibility is that you have been trying to download a version which is not suitable for your region (as example an Eastern European ROM for a Western European device) which is not possible.

If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx

Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab.

You can also call our Call Center at: 08458900079if you have further questions.

Thank you once again for your continued patronage.

Best regards,
Europe customer support team
HTC Corp. Global Service Division

ERROR [131]: CUSTOMER ID ERROR
One of these error messages will appear when you use the wrong RUU to do the update. The RUU will check if the Model ID and Language ID are compatible with the Android phone. Make sure you use the correct RUU to update.

WIll need to think of another way…

I’m on Orange UK.

I spoke to Orange today:
Operator 1: “Installing this software will invalidate your Orange warranty.”
Colleague 2 (data dept.): “[Definately] install this software, it can’t invalidate the warranty as the software is from the manufacturer. The first thing I do is uninstall Orange [bloatware] software. Wiping it off shouldn’t be a problem, and I have done this with my Samsung Tocco.”