GAME suspends refunds and Reward Card scheme [Update: Store closures]

Mar 26, 2012
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GAME suspends refunds and Reward Card scheme [Update: Store closures]

GAME officially entered administration today, with no sign of a buyer. The move comes after poor sales during the 2011 holiday season, as well as gaming publishers refusing to negotiate with GAME in order to secure more favourable deals. GAME has taken to Facebook today to inform customers of the moves the company is planning to take moving forward.

GAME say that administrators aim to keep the company trading while they try and find a new owner, and have listed nine changes the company aims to make. Some are temporary changes, while others are permanent.

Some are to be expected, such as intermittent access to GAME’s website. Others, however, will most likely leave a bad taste in customers’ mouths. For example, all refunds and exchanges have been halted: anyone who has purchased anything from GAME recently won’t be able to return the item to get their cash back. Ouch.

Pre-order deposits also won’t be refunded, but most importantly, GAME’s own Reward and Wallet schemes have been suspended. You won’t be able to redeem any points you’ve accrued on your Reward card, and you won’t be able to access any funds loaded onto GAME Wallet. We can’t imagine customers will be happy with these changes, especially if you have a lot of Reward points stocked up that can no longer be used.

Update: MCV has a list of GAME and Gamestop stores that will be closed:

GAME

Croydon
Bristol Cabot Circus
Bath Southgate
Milton Keynes Midsummer Place
Coventry West Orchards
Norwich
Bromley
Exeter
Plymouth New George Street
Bournemouth Commercial Road
Birmingham Palisades
York
Liverpool
Telford - both stores
Manchester Arndale - both stores
Burton-on-Trent
Birmongham Fort
Canterbury
Falkirk
Stevenage
Blackburn
Glasgow Buchanan Galeries
Reading Oracle
Basingstoke
Barrow
Bridlington
Weston Super Mare
Stockton on Tees Wellington Square
Newcastle
Edinburgh Ocean Terminal
Edinburgh Princes Street
Stirling
Portsmouth Cascades
Cardiff Queen Street
Dorchester
Gloucester
Preston St George's Centre
Slough
Glasgow Sauchiehall Street
Isle of Wight
Northampton
Galway
London Victoria
Sittingbourne
Dublin Dundram

GAMESTATION

Birmingham New Street
Sutton
Enfield
Bromley
Llaneli
Sunderland
Norwich
Great Yarmouth
Taunton
Ilford
Cumbernauld
Coventry
Hyde
Bournemouth
Brighton
Liverpool
Shrewsbury
Stafford
Leicester
Skelmersdale
Perth
Halesowen
Walsall
Gainsborough
Harlow
Dumbarton
Cannock
Kettering
Stockton on Tees High Street
Salisbury
Hartlepool
Stevenage
Nuneaton
Cheltenham
High Wycombe
Glasgow Sauchiehall Street
Hastings
Long Eaton
Leamington


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