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Sounds like a Jack of all trades but master at none. I think it comes with growth. A lot of companies grow to the point of becoming unmanageable. Google for example nailed search! then they grew so much they started "branching out". Growth can be counter - productive at times. Every other venture they've engaged has either legged or fallen on the wayside (Enterprise search, google mini, writely, wireless mesh networks....and now they're looking to become a "telecom" company with the spectrum bid).....I believe it's good to do one thing and do it well. Thats why alternative providers will continue to bite into their markets. AOL lost focus and got so big that they stopped paying attention to why their customers signed up with them in the first place. Focusing on other "projects" at the expense of service........it's a shame. I still believe capping a customer base in ensuring client service is a great market approach in the case of Unia Telecom. I think we'll start seeing alot of that, especially in the technology realm. Problem is....once you become a public company, the law REQUIRES you to be profitable, hence the service delivery trade off.
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Posts : 15
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