Actually, I'm jazzed about them because it's rare to find companies with an interesting model as such. Coupled with a service rep calling after I signed up to thank me for considering them (Vonage did this too by the way). I won't mind working for them if I could muster the commute from philly lol.
I really do like the service......though they're not the most competitive on price, I still like the service. You sound like you've had your share of Voip providers....oh I forgot to mention they did send me a $25 starbucks gift card....

What did they send that for?

And no, I h ave used a voip I have always used a regular telephone line.

ahh...Voip is great but then the better your internet connection, the better the call quality and reliability (obviously). more options like call forwarding (to landline or cell phone), free 411 calling etc. Global calling - 3 cents a minute (and I call alot of relatives on Poland, Ukraine and the UK) just a tip of the iceberg.
I think it's a new client welcome thing or maybe a holiday thing....I just got it and didn't say anything (and not sending it back..LOL). More intriguing though is as I'm an old geyser, at my age, social responsibility by companies is something I hold in high regard, coupled with them making an effort to stay creative by keeping jobs here. Now I have 2 sons and a daughter (and 2 grand kids). knowing a company is at least being responsible tells me it's good for the next generation. Unlike those quick to run offshore....at the expense of the homeland.
I always tell people to steer away from any company solely competing on price as you get what you pay for. Cheaper prices = cheap quality and cheap service delivery...

  Edited by: guitarman74

Quite true, that tends to be where ever you go or expensive prices=sucky service!

haha!

I surely concur! I've been in the service (at war) and I'll tell you this, when you're outside the safety of the us (albeit in battle), you realize the value of the liberties being taken for granted here. Freedom = quality of life. What makes quality of life is the quality of service to our needs. But when we start farming out our quality of life to other countries while overcharging the people here at home,, what does that do to us?.....just something to think about.

Yea, I got in many wars with companies from Cricket Communications to as big of companies as AOL. I have one each way, which is always a positive.

ha! I've been in a few of those myself..........notably AOL! They kept (and still occasionally) sending me those CD's. I had the service years back......all I can say is..No COMMENT!
They (AOL) actually kept charging me after I canceled!

Yea, AOL is so big they have many management issues and it takes forever to resolve anything. I actually got ahold of the Presidents and CEO's of both companies and they provided me contact details of a person who could manage all my problems and concerns. As well as they are now my person of contact whenever I have an inquire directly about their company they work with.

So if I have a problem with AOL I just flash it towards him and he contacts the people needed or gets it done so that is always good. Now if I could just get a hold of someone at Cox Communications... I absolutely HATE the way their business is run and I would give them a piece of my mind if I contacted them. I haven't researched for their contact information yet but if I get angry with them one more time I sure will be giving someone up there on a management team a call.

When I get mad I don't mess with these stupid representives that most don't even know what the company motto is. I go straight to upper management.

wow..thats some really good escalation on your part. I think the CSR's are just trained to read off a script. Of course your call will be something far off the script the CSR won't even know where to start....good escalation on your part.

Thanks, yea they tell me everytime I call them. Let me look in our system for the answer...
Which of course none of the questions people ask are in there, so problems aren't solved.

But AOL is so big and their development team isn't very focused they have different products always arriving and leaving so there bugs and problems never get fixed in a timely manner. Luckily I know a person on the project management team that is able to keep track of all the bugs and their status so I know how things are coming along. But that is AOLs main problem they are to big and focus on too many things.