Does the error occur if do a different video file?
Or just this one file you are trying to convert?

since there are many codecs out there you need to find out what codec the file you are converting is using (not based on container)

No I've tried two different videos, and same thing.

How do I find out what codec it is using? I have no clue about anything when it comes to codecs and converting.

try codec detective

http://www.updatexp.com/sherlock-codec-detective.html

it's a free utility

Ok ran and saved the text file...just have no clue what i'm looking at in that text file.

I called helio and they said I need a micro sd card for videos....BS...Does anyone know of a converter I can use that will allow me to convert my videos to the right files so I can play them on my ocean. A converter which I don't get errors on.

If anyone knows of one, can you please give me a link and directions on how to work it.

Thank you all for your help so far.

If you want, you can upload the file to rapidshare and i'll convert it for you on osx and upload it for you

Well yeah but i need to figure out how to do it. You cant upload every video i want on my ocean.

What program do u use on your mac to convert? My brother has one and i could use that.
isn't the type of file i need an mpeg-4?

Use windows... but wont any old phone converter work?

Well probably if you know how to work it....only problem is I have no ******* clue about codecs and I think I need to convert it to mpeg-4...I really have no clue what to do.

If someone could supply me with a converter...and instructions...that would be nice.
This phone is a huge upgrade for me, so I don't know how to do much converting.

Try: http://www.divx-digest.com/software/3gp_converter.html

Thats all fine and dandy, but i've already tried that one before....and I get this error:
A>ConvertMovieToFile:OpenMovieFile Error
A>Dialog : An error has occured during the process. [Error:-2095]

This is pissing me off.