Lets talk about what really matters; the connection! I live in Baltimore, which is supposedly covered very well. Nevertheless, the device signal indicator kept changing from green (excellent signal) to flashing red (searching for signal)!
I called the customer service to return the device. They spent a lot of time to convince me to continue with the service, until I accepted but only when they told me the trial period is actually 30days.
Service was always poor, and I figured I will cancel it anyway. I called again on day 16 of trial, to realize the truth. This company is faux. They spent about an hour arguing that device is a good fit, they found out about my prior call for cancellation but denied the 30days trial period that was offered to me. I found myself responsible for the cost of the devices (which I now own), first month of service for two devices (which was supposed to be free), and for an early termination fee (US$130)!!
I was even more determined to cancel this nonsense