Canon 5D mirror design flaw calls for immediate repair

Feb 3, 2009
7
Canon 5D mirror design flaw calls for immediate repair

Canon USA has sent out emails to notify the original 5D users, citing a weak design in main mirror attachment could cause the mirror to come loose. A service notice regarding the mirror issue was posted today at 5D’s support site. A repair to reinforce the strength of mirror attachment is imminent, and will be provided to 5D owner, free of charge.

Service Notice: EOS 5D: Main Mirror Detachment

Thank you for using Canon products.

We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.

We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.

Phenomenon
The main mirror of the camera detaches and images cannot be viewed through the viewfinder.

Affected products
EOS 5D Digital SLR cameras whose main mirror has detached.

User Support
We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.


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