Comments on: Best Buy cancels some online orders days before Christmas

By: guest

guest — Mon, 26 Dec 2011 16:06:00 +0000

I cant believe people still shop at BB when you have Amazon, NewEgg, and Monoprice. After working at BB myself for almost a year and seeing their corrupt ways of making a sell, I vowed to never return.. that was 6 years ago.

By: Anonymous

Anonymous — Mon, 26 Dec 2011 15:14:00 +0000

emails are automatically sent out from thier system, to the email provided on the order, if no email is provided, or it is an incorrect one, then it will never be recived.

By: guest

guest — Sat, 24 Dec 2011 16:15:00 +0000

Best Buy deserves to lose some customers. They suck. They made me mad about 10 years ago and I’ve never been back and never will. Stores need to learn they can’t treat customers crappy and stay in business.

By: Anonymous

Anonymous — Fri, 23 Dec 2011 18:23:00 +0000

Santa !! Can I forward my order number to you??

By: Anonymous

Anonymous — Fri, 23 Dec 2011 16:46:00 +0000

Yeah. They’re going out of business because Amazon doesn’t pay sales tax. Right.

By: Glenn S

Glenn S — Fri, 23 Dec 2011 16:46:00 +0000

Don’t bank on the “In Store Pickup” either. I purchased a Logitech iPad keyboard online and selected the store pickup. I received the email saying it was ready for pickup and after driving thirty minutes and kept waiting for an hour I was told their inventory count was off and they really didn’t have my order, nor would they anytime soon. To top it off it was the second time in a week they screwed up a store pickup (I bought a Canon S100 camera earlier in the week and almost didn’t get it since they put it in the wrong place, keeping me waiting for an hour that time too).

By: Anonymous

Anonymous — Fri, 23 Dec 2011 16:34:00 +0000

Best Buy is getting me my Transformer Prime on the 27th instead of the 23rd. If you giving me a shipping estimate arrival date that is pre-Christmas when I buy it, I expect you to live up to your word. I bet Amazon would have gotten it to me by Christmas.

By: Midnightghost_03

Midnightghost_03 — Fri, 23 Dec 2011 15:37:00 +0000

Don’t underestimate a brick and mortar store.

By: Douglas

Douglas — Fri, 23 Dec 2011 15:05:00 +0000

Wow that is rough. I like to think that the vast majority of consumers understands that unfortunate circumstances happen sometimes, but communication is key. People are far less forgiving about problems that the company doesn’t even notify anyone about.

I’m glad I ordered from Amazon this year.

By: My2Cents

My2Cents — Fri, 23 Dec 2011 14:37:00 +0000

Poor PR Best Buy

Basic rule in retail “PROTECT THE BRAND”

You should have bought the shortage at retail from another source (yes, even a competitor) to maintain your promise to loyal customers.

Poor PR Best Buy “PROTECT THE BRAND”

By: happyhols

happyhols — Fri, 23 Dec 2011 14:37:00 +0000

I ordered an iPad wifi/16GB about 2 weeks ago and got a confirmation saying it was good to go and would ship in 1-2 days.Great! When I didn’t receive a shipping confirmation early this week I got a little worried and looked up the order on BB’s site. Sure enough, the status had changed to “backordered: shipping in 1-2 weeks”. REALLY? I was never notified and would never have known if I hadn’t checked back in with them. Not helpful. Luckily I was able cancel the order and locate the same product at a store nearby (yes, a BestBuy unfortunately) and pick it up in person. The most frustrating part for me was that they made zero effort to let me know of the change. How hard it is to send an email to customers with backordered items, unless quite frankly you don’t want to deal with them or don’t have a plan for doing so? It must be a mess over there.