By: Mark Ottosen

Mark Ottosen — Fri, 03 Jun 2011 19:28:00 +0000

This modem has been nothing short of big mistake. I have been a happy ATT customer for over five years. However, this Adrenaline USB modem is in the process of destroying my relationship with ATT. Also, I am relaying the experience from three of my associates with this modem.

Slowest ATT USB modems, just read the reviews in PC Mag.
Bulky and covers several ports when plugged into a USB
Drops its signal as many as 10 times in one hour (However, it always shows it is connected)
The software does not load properly, hangs, requires total reboot 30% of the time.
The software meter is totally inaccurate showing 1 gig remaining one min and then over your limit 5 min later, then shows you have ½ a gig left after a reboot.
Software uninstalls improperly, leaving old files and folders, then will not reinstall with out their cleanup software download which does not work properly either.
Customer service admits nothing, takes hours of your time with no outcome what so ever.

Having said all this, I was even more foolish purchasing the Adrenaline through a 3rd party vendor. ATT will not let me out of my contract or allow me to switch to their 3G Quick Silver model which has problems too but fewer than the Adrenaline. I have not even been able to reinstall the software on my computer because when it uninstalled it, at the advice and while on the phone with ATT customer service, it left fragments someplace on the computer of the previous install.

ATT’s clean install program does not work either. I am stuck paying for something that does not work at all. Customer service tells me I should reformat my hard drive, reinstall windows and all my programs just so I can install their product that works very poorly when up and running. It seems only litigation will get me out of this mess.

Comments on: AT&T USBConnect modems refreshed: HSPA+ and pre-pay options

By: Mark Ottosen