Comments on: AT&T U-Verse issues being resolved today

By: Irma Wehrli

Irma Wehrli — Fri, 25 Jan 2013 05:16:00 +0000

HAVE BEEN WITHOUT TELEPHONES, INTERNET AND TV SINCE MONDAY AT 2:40pm STILL NO SERVICE AT MIDNIGHT 1/25/2013 HELP DESK IS A JOKE, ALL THEY SAY IS WAIT AND IT WILL BE RESOLVED. I HAD MY PHONE IN THE NEWPAPER ABOUT AN AVENT THAT I’M INVOLVED WITH THE EVENT WILL BE OVER BEFORE I’LL KNOW IF ANYONE CALLED TO ASK QUESTIONS. VERY UPSET THEY EVEN ASK ME TO STOP CALLING TO FIND OUT IF THEIR SERVICE WAS UP VERY UNHAPPY WITH U-VERSE

By: borbor1

borbor1 — Thu, 24 Jan 2013 21:39:00 +0000

ATT customer service is simply the worst in the Universe. I never signed up for Uverse but somebody with the same name did, apparently. I found this out after a week’s worth of talking to reps at various locations for most of a week after my internet went out. It was like I had another job to do every day after coming home from work. At first they simply insisted that I had signed up for Uverse (I had not). They asked me security questions I could not answer because they pertained to someone else. eventually they put some kind of patch on the issue, but it happened several more times. I would call to complain and they would tell me to call the Uverse number. Uverse would ask me the same security questions and around we went again. It took years to resolve. I laugh every time I get a Uverse come on in the mail, which for a while was at least twice a week. AT&T sucks.

By: J@atl

J@atl — Thu, 24 Jan 2013 21:30:00 +0000

You guys msut have been away from cable too long. Why did you go to U-Verse, becuase cable no-service was really lousy. Rare to AT&T to screw up, but they did. The cable guys regularly do and never care. Might want to think twice about moving…

By: mike

mike — Thu, 24 Jan 2013 21:29:00 +0000

the outage was caused by at and t if you are not able to update your server you should hire someone who can and how can you call your self american when none of your coustomer service reps are american and why is it nessary to lie every time you speek they offered 35 dollar for the disruption but prisim tv centry link is 75 dollars a month cheaper by by at&t you suck

By: JoeGazer

JoeGazer — Thu, 24 Jan 2013 21:21:00 +0000

How is this news? AT&T being terrible is just standard information.

I had the service a couple years back for about 6 months. It had major issues back then, disconnecting and slowing down constantly. Every time we called AT&T they would deny the problem, and deny we’ve even ever previously called. They didn’t bother to fix it until after we cancelled. It didn’t change our mind, forget AT&T!

By: Upsetcustomer

Upsetcustomer — Thu, 24 Jan 2013 21:16:00 +0000

ATT Helpdesk spent 2 hrs and made me reconfigure my modem and router. Even had me install my spare modem. Finally escalated to next level and told me it was a network issue and to wait for resolution. Go figure.

By: Will Foss

Will Foss — Thu, 24 Jan 2013 21:10:00 +0000

Service has been up and down for the better part of the week… and how about their intentional MTU settings of 576 rather than 1300+?? They’ve glossed over that little detail that’s caused all sorts of issues with Windows Media/Xbox/etc services *on top of* the general outage. Screw those Assholes Thieves & Thugs.

By: Ang

Ang — Thu, 24 Jan 2013 21:08:00 +0000

I was oos on Internet and TV service intermittently from Tuesday on. It finally came back last night around 1am. My nine year old missed one of her shows and we couldn’t even record it… I didn’t get to record a couple of mine… This better not happen when Walking Dead comes back!! :)
My husband got the run around for two days until we finally got the truth of the problem last night – and they gave us a $20 credit on our bill. It should have been more in my opinion as it kept me from doing work at home and I had to spend more time in the office to make up for it.
Hopefully they’ll realize they should make up for this a little better to their customers… as my hubby said watching the “Rethink Possible” icon circling on our screen for hours… “Let’s Rethink Brighthouse”! LOL

By: Disgruntled

Disgruntled — Thu, 24 Jan 2013 20:55:00 +0000

Word from AT&T comes too late. No service for internet, phone or TV and zero feedback. Have already made an appointment tomorrow to have Cox Cable connected.

By: Lanette

Lanette — Thu, 24 Jan 2013 20:12:00 +0000

My service has been erratic for more than a week. Last Wednesday I was totally oos. Made several calls, given various etas and then finally a nice young lady gave me the truth. I heavily rely on my internet service since this is the only way to get re-employed now. I even missed an opportunity for employment with AT&T my former employer. Along with the credit, may I have a job?

By: Barbara

Barbara — Thu, 24 Jan 2013 20:01:00 +0000

AT&T didnt even have enough respect to leave a message on their tech support line — for hours all we got was a busy signal. When we finally got thru they told us it was our modem — poppycock — all of a sudden on Thursday the Internet came back on.

By: ttaylordean

ttaylordean — Thu, 24 Jan 2013 19:49:00 +0000

I was down on internet and TV since early Tuesday morning. This morning both services started working. I don’t recall ever getting as much sleep. – Jacksonville, FL