Comments on: AT&T explains 2GB throttling of unlimited data plans

By: Rbp404

Rbp404 — Tue, 21 Feb 2012 23:04:00 +0000

your phone is basically useless on the internet. You have to be on wifi.

By: Rbp404

Rbp404 — Tue, 21 Feb 2012 22:37:00 +0000

I get throttled every month, damn sick of paying AT&T the equivalent of a car note each month to get shitty service. My phone is basically useless after they”throttle” you.

By: Rbp404

Rbp404 — Tue, 21 Feb 2012 22:37:00 +0000

I get throttled every month, damn sick of paying AT&T the equivalent of a car note each month to get shitty service. My phone is basically useless after they”throttle” you.

By: John Cozen

John Cozen — Thu, 16 Feb 2012 16:28:00 +0000

This story is causing lots of bad press for AT&T , you’d think a more reasonable policy would have been proposed by now.

By: Cobaltss1991

Cobaltss1991 — Sat, 11 Feb 2012 16:49:00 +0000

AT&T is a great carrier. I’ve never had any problems till this. Great customer service. Decent pricing. And great coverage. And fast ass data. And who else can you talk on the phone and be online. No one. But this being throttled is ridiculous.

By: Cobaltss1991

Cobaltss1991 — Sat, 11 Feb 2012 16:49:00 +0000

By: Cobaltss1991

Cobaltss1991 — Sat, 11 Feb 2012 16:49:00 +0000

By: SH

SH — Fri, 10 Feb 2012 23:28:00 +0000

I hope somebody is working up a class action lawsuit – i know we’d sign up! We’re getting throttled at 2gigs – complete BS. Oh how I wish Sprint covered my area…

By: Phrish

Phrish — Fri, 10 Feb 2012 21:01:00 +0000

Don’t you love policies that require explanations?

By: John Hopkinz

John Hopkinz — Fri, 10 Feb 2012 20:42:00 +0000

I agree that is manipulative, and I dislike it as well. But the bottom line is that it’s perfectly legal, and they know that they won’t lose enough customers to get hurt by it. Honestly, what large corporation in the US wouldn’t use this tactic nowadays? Sprint has unthrottled unlimited data, but that’s their marketing strategy to attract former AT&T/Verizon customers. But what would happen when they feel they have a comfortable customer base, or feel the number of data-using customers is nearing their network capacity? The Sprint CEO said it himself, he doesn’t know how long unthrottled/unlimited data will last.

By: Look Out Weekend...

Look Out Weekend... — Fri, 10 Feb 2012 20:30:00 +0000

It varies, just like any other company. I’ve been with AT&T since 2002, and sometimes I get great customer service, sometimes I don’t. I don’t come off as an idiot when I’m on the line with them; I consider myself pretty reasonable. Consider yourself lucky that you’ve had 100% good customer service. Anyhow I’ve had other lines on Tmo and Sprint. Same deal. So its nonsense that everyone is trashing AT&T’s customer service, but at the same time it would be false to say AT&T does not have bad customer service.

By: JunitoNH

JunitoNH — Fri, 10 Feb 2012 14:45:00 +0000

Here’s the thing, if you guys haven’t figure it out yet. Like any service provider, AT&Thief wants everyone to pay for the data being use. In other words, if you pay say, $50 for 5G(unless u go over) you wont get throttle, but if you have unlimited, is like just purchasing 2G of data with the implied protection of no overages. Basically, they want peep to get upset and switch to a tier plan. Yes, you have cable t.v, but you don’t get the premium channels like HBO, have to pay for premium service, in this case fork over more “dinero”.

By: MatrixNeo

MatrixNeo — Fri, 10 Feb 2012 13:36:00 +0000

Everyone and their mother knows AT&T is a piece of crap carrier. Always has been, always will be. The only reason they’re doing as good as they are is because of the iPhone.

By: Whooo

Whooo — Fri, 10 Feb 2012 07:30:00 +0000

I am the data king. I got the message for approaching the top 5% 4 days ago and they still haven’t shut me down baby. Whoo!!!! I was at 8.2 gb’s when I got the message now I’m over 9. They can’t touch me. I got shut down last month with about 4 days left in my cycle. 23rd. (I moved away for school and turns out the place I rent doesn’t have internet so I tether everything to my computer from my phone.) Sorry but it beats getting a 40 dollar a month ISP right now. I’m usually on 10p-3 am so I doubt I’m congesting the network too much.

By: Doorbell

Doorbell — Fri, 10 Feb 2012 07:23:00 +0000

I don’t think that is really the issue here. The issue is people are using their phones how they purchased them to use them and have always had unlimited data now they are getting slowed down all of the sudden. Unlimited 3g data should be unlimited 3g data. Not unlimited prehistoric data speeds.

By: Richillion

Richillion — Fri, 10 Feb 2012 07:01:00 +0000

Last month I was throttled at 2 gigs on the dot. It only targets unlimited customers. He’s right you shouldn’t get throttle at 2 gigs if it cost $30 for 3 gigs. Its also unreasonable the amount of data that’s throttled. it totally cripples your smart phone from doing everyday tasks. Last time I remembered I payed AT&T good money under contract for quality service not for them to intentionally cripple it for their own benefit . It seems like deceitful Practices. There is and should be benefits for staying with a company for so long and giving them your support. Atleast let unlimited people out of there contracts, because i didnt sign a two year agreement to get horrible service. It’s like what netflix did by changing their plans so dramatically . It’s a slap in the face.

By: n900mixalot

n900mixalot — Fri, 10 Feb 2012 01:55:00 +0000

It is all about the fine print these days isn’t it… T-Mobile was at 5 but I think they may have dropped it to 2 some time last year. I do remember that T-Mobile was up front about it in their advertisements and their paperwork and said unlimited data with 2gigs at 4G speeds.

By: Jose Mendez

Jose Mendez — Fri, 10 Feb 2012 01:52:00 +0000

There will always be a top 5% being throttled, if 95% of users in your market use 3 MB a month you will be throttled at 4 MB because you are above that 5%. Your throttling depends on other’s usage.

By: Kjhaltz

Kjhaltz — Fri, 10 Feb 2012 01:49:00 +0000

Yah lot of companies with unlimited data throttle believe it or not. Companies are still giving the unlimated. Tmobile does after 10 or 5 gigs. Clearwire does it and sometimes it is the neighborhood(Cc told me that). So I’m sure in fine print it’s unlimated but doesn’t mention speed.

By: Kjhaltz

Kjhaltz — Fri, 10 Feb 2012 01:45:00 +0000

Yah connected with Customer Care quick and to the point. They’re helpful too. I think wait time is typically longer if new devices are released.
Tmo I had long wait time problems. Tmo wait was longer when a new device rolled out too and that’s like every month. Nobody knew their shit and treated me like a second rate citizen.

By: Yankeesfan714

Yankeesfan714 — Fri, 10 Feb 2012 01:34:00 +0000

They do not work on a case by case basis. They are not willing to work with you. Their only solution is to switch to a tiered plan.

By: Nick281051

Nick281051 — Fri, 10 Feb 2012 01:20:00 +0000

except i was throttled after 2 gb and it was freaking awful

By: iPhone4idiots

iPhone4idiots — Fri, 10 Feb 2012 01:06:00 +0000

You can check out my thoughts on YouTube video AT&T is a Slumlord.

Bottom line, they can do what they want, but they are treating there most loyal long term customers like dirt. But they will make more money. Gonna give Smart Talk a chance

By: Verizonthunder

Verizonthunder — Fri, 10 Feb 2012 00:55:00 +0000

N99mixalot is right former AT&T here how the f*** do you mess up a upgrade and place it in a different account , and denie denie till they made a mistake no I’m sorry for messing up my account I left them for Verizon and love them with a passion true unlimited data and unlimited mobile hotspot too

By: n900mixalot

n900mixalot — Fri, 10 Feb 2012 00:54:00 +0000

Data caps don’t bother you because of your limited expectations. That’s all that is.

Also, why not reply directly to that other comment? That would make more sense than some general comment about customer service posted in an article about data caps, right?

Right.

Context is key.

By: Bushit

Bushit — Fri, 10 Feb 2012 00:39:00 +0000

Thats some bull $hit

By: Trent Bradley

Trent Bradley — Fri, 10 Feb 2012 00:38:00 +0000

Wow, that’s strange. Yeah, I’ve never had issues dude. I guess its just depends on how you go about it.

By: n900mixalot

n900mixalot — Fri, 10 Feb 2012 00:37:00 +0000

This has nothing to do with customer service and everything to do with manipulative marketing tactics that are disgusting and egregious abuses of consumer ignorance all in the name of increased profit margins.

If you don’t see it, you deserve the life you lead. If you can’t feel anything, how can you get hurt? Ignorance must be bliss.

By: Samadams189

Samadams189 — Fri, 10 Feb 2012 00:13:00 +0000

That’s amazing, I’ve called AT&T billing and it is always a nightmare. An hour on the phone is not unusual at all.

By: Trent Bradley

Trent Bradley — Thu, 09 Feb 2012 23:57:00 +0000

Ok, I’m tired of the garbage I hear about AT&T’s “poor customer service” and I’m sure a bunch of people will be trolling about it, so listen up. Never I’n the 13 years my family and I have been with AT&T have we had poor customer service. Just the other day, a friend of mine, also on AT&T, had a question about some charges on his bill, so he called support. I kid you not, with in 30 seconds he was talking to someone. Those charges happened to be long distance messages he had sent but not known that they would be long distance. What did support do? They offered to remove the charges. I don’t care what people say, AT&T does not have bad customer service.

By: cwm9

cwm9 — Thu, 09 Feb 2012 23:50:00 +0000

1% of customers, or 1% of unlimited customers?

And what percentage of all customers are unlimited?

If 5% of all customers are unlimited, and 1% of all customers are throttled, that’s 20% of all unlimited customers.

By: JRDemaskus

JRDemaskus — Thu, 09 Feb 2012 23:45:00 +0000

Cleared it right up for me. How about you?
Total BS at a time AT+T could use some good customer relations PR.
Where is that next new cellular provider?
Peace