Apple iTunes app crashes get official response

Jul 5, 2012
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Apple iTunes app crashes get official response

Though this week we've heard a bit of an outcry in regards to the iTunes store issuing a few apps that ended up crashing due to no fault of developer, Apple has pushed a set of tiny statements on the matter. This information comes from developers speaking on responses they'd received from Apple's Developer Forums from an Apple service representative (or someone cleverly posing as said representative) with a couple of relatively bottled replies - have a peek below at their content.

The issue appears to be stemming from Apple’s FairPlay DRM and/or corrupt app store binaries, but the end result appears to always be the same: crashing apps. This sort of situation is serious because users purchasing apps across the globe are responding to the situation with bad reviews of the apps affected rather than sending in help requests to iTunes, this is then affecting the developers' good name.

Responses to this issue coming from the Developer Forums from username iTunesConnect are as follows:

“We are aware of the issue related to apps crashing after update. We are currently working on resolving the issue. Stay tuned for updates.”

"If a customer reports receiving an error when downloading your app from the App Store, he or she can receive direct help from the iTunes Store Customer Support team:

If the iTunes Store Customer Support team determines that the issue lies with your app and not with the App Store or the customer’s account, Apple will contact you to resolve this issue.

Please let us know if you need additional assistance regarding your app."

What will likely happen relatively soon is that Apple will fix the bug and will retroactively change out negative reviews and/or refunds for developers and affected users. We'll continue to stay on top of the subject - stay tuned for more updates and let your users and/or developer friends know of the situation!

[via TechCrunch]


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