Comments on: Alienware promises Ivy Bridge upgrades for current orders http://www.slashgear.com/alienware-promises-ivy-bridge-upgrades-for-current-orders-03226197/ Feeding Your Gadget and Tech Obsessions Wed, 16 May 2012 12:06:00 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Sam http://www.slashgear.com/alienware-promises-ivy-bridge-upgrades-for-current-orders-03226197/#comment-208092 Sam Fri, 04 May 2012 19:39:00 +0000 http://www.slashgear.com/?p=226197#comment-208092  An excellent point. Thanks for pointing that out (I did say it’d been a while since I had to call them :D)

]]> By: phor11 http://www.slashgear.com/alienware-promises-ivy-bridge-upgrades-for-current-orders-03226197/#comment-207984 phor11 Fri, 04 May 2012 17:53:00 +0000 http://www.slashgear.com/?p=226197#comment-207984 I like that they would offer this to customers, but in a gaming laptop that has a discrete video card, ivy bridge might not be an “upgrade” at all because the concentrated heat envelope makes it more difficult to overclock, right?

I don’t know about everyone else, but if I had just ordered one I would probably opt for a discount and continue with the sandy bridge proc I actually ordered.

]]> By: Qwiksilver711 http://www.slashgear.com/alienware-promises-ivy-bridge-upgrades-for-current-orders-03226197/#comment-207851 Qwiksilver711 Fri, 04 May 2012 13:36:00 +0000 http://www.slashgear.com/?p=226197#comment-207851 Dell does not offer chat support for Alienware. You first have to call and then request chat. If the phone agent feels like it, they will let you.

]]> By: Sam http://www.slashgear.com/alienware-promises-ivy-bridge-upgrades-for-current-orders-03226197/#comment-207848 Sam Fri, 04 May 2012 13:28:00 +0000 http://www.slashgear.com/?p=226197#comment-207848  This is why Dell (who incidentally, bought Alienware) introduced support via chat. No language barriers, and you can do whatever while you wait for the tech to respond instead of listening to hold music. I can’t remember the last time I had to actually call Dell support on the phone.

Chat’s made support much more painless, that’s for sure, but I agree that phone support could use some work.

]]> By: Qwiksilver711 http://www.slashgear.com/alienware-promises-ivy-bridge-upgrades-for-current-orders-03226197/#comment-207824 Qwiksilver711 Fri, 04 May 2012 12:14:00 +0000 http://www.slashgear.com/?p=226197#comment-207824 It is nice to see a company that values its customers like this, but their support still has a large amount of room for improvement. When you buy Alienware, you pay top notch pricing for a top notch product, but quality control, as well as the phone support is horrible.

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