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New York Times repeatedly attacked by Chinese hackers

New York Times repeatedly attacked by Chinese hackers

The New York Times has revealed that over the last four months, Chinese hackers have repeatedly attacked the company's computer system, something it says coincides with an investigation it published on Chinese Prime Minister Wen Jiabao's relatives. With the aid of security experts, the company has stopped the attackers, but not before they managed to get data on reporters and employees.

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Verizon to throttle repeat BitTorrent offenders

Verizon to throttle repeat BitTorrent offenders

In a couple weeks, the Center for Copyright Information's anti-piracy system will go into effect in the US. The CCI is composed of five major Internet providers, including Verizon, in conjunction with the MPAA and the RIAA. Back in October, we reported on a leaked AT&T memo that discussed how the provider would deal with copyright infringers. Now information has been revealed stating that Verizon will deal with the issue by throttling the speeds of repeat offenders.

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NPD: Apple tech service key to repeat customers

NPD: Apple tech service key to repeat customers

Analyzing the way Apple customers work with their products and their store or choice this week was the NDP Group, this study revealing that 60 percent of Apple customers surveyed were more likely to come again after positive tech service. This study comes right alongside (incidentally) a supposedly "leaked" document for Apple Genius training earlier this morning that make it clear that Apple's Genius Bar is trained to make the customer happy - and of course to fix their devices, too. The NPD Group's "Tech Service Study" took on a collection of Apple product owners and found that the tech service piece of the Apple puzzle had a massive effect on their overall perception of the company.

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Apple returns to EPEAT after customer call to action

Apple returns to EPEAT after customer call to action

After approximately one week of being off the listing of environmentally friendly products entirely, Apple has decided to return to EPEAT after "many loyal Apple customers" expressed concern. Apple's hardware engineering chief Bob Mansfield has posted a letter that expresses Apple's change of heart and reassures the public that Apple never lapsed for a moment on their green initiatives and environmentally sound hardware manufacturing. The letter also lets it be known that their relationship with EPEAT has "become stronger as a result of this experience" and that they'll continue their work with ENERGY STAR as well as IEEE 1680.1, the standard on which EPEAT is based.

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Apple makes statement on EPEAT green registry drop

Apple makes statement on EPEAT green registry drop

This week Apple has made a statement on their recent withdrawal of all of their products from the EPEAT environmental registry. This statement notes that because EPEAT does not cover all of the environmental issues that Apple finds important, they've withdrawn their products from the registry. Additionally, Apple has let it be known that they are continuing to work with standards set by the US Government-backed Energy Star system.

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San Francisco drops Apple purchases over EPEAT withdrawal

San Francisco drops Apple purchases over EPEAT withdrawal

Apple, along with a large list of other technology companies, abided by EPEAT regulations to ensure that its products had a minimal impact on the environment. Just a few days ago, Apple requested that all its product be removed from the EPEAT certification list, which will have a knock-on effect for schools and businesses in San Francisco. State employees can use city funds to buy products covered by EPEAT, although they'll no longer be able to purchase future Apple products now that they’re no longer registered under the scheme.

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Apple breaks ties with EPEAT environmental group

Apple breaks ties with EPEAT environmental group

This week it's been revealed that Apple has requested that all of its products be removed from the national registry of environmentally sound products listed by EPEAT. This registry covers desktops, notebooks, and displays, and assures the public that every device with its seal of approval is environmentally sound. The EPEAT group is (as far as we know at the moment) still funded by the EPA, Apple, and a set of manufacturers across the USA.

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Groupon, LivingSocial, et al do encite repeat business

Groupon, LivingSocial, et al do encite repeat business

There are two reasons that a merchant thinks offering incredible deal on a site like Groupon will be worth the potential loss on such an offer - one is that a large portion of users will never actually redeem the purchased deal, thus lessening the blow of the lost profit from those who do redeem. And the other is by creating such a great customer experience that they'll become a repeat customer, with or without a discount.

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